Travel conditions

Introduction

Vildmark i Värmland is a privately owned swedish company that organizes timber rafting, canoeing and other outdoor experiences for individuals, companies and groups. Vildmark i Värmland with its legal name, Värmlands Vildmarksarrangör VIV AB (Org.nr. 556590-4371), is the responsible organizer. Address: Röbjörkeby 7, SE-685 92 Torsby. 

Reservation

You are welcome to book tours and other products offered by Vildmark i Värmland by telephone/fax or e-mail/ internet. When booking, an invoice is obtained with name of the person responsible for booking and payment. This person will hereinafter be referred to as the guest. The guest has to be at least 18 years of age and he/she is obliged to provide Vildmark i Värmland with accurate booking and contact details. Any changes or cancellations must be made by the guest. The invoice is the agreement between the guest and Vildmark i Värmland. It should include the products and/or services that was reserved, time/place for the arrangements start/finish together with other eventual conditions agreed by Vildmark i Värmland in connection with the reservation. Guests who are booking are responsible of reviewing the invoice, and pointing out any possible errors. The contract is confirmed when the guest pays the deposit or the entire amount determined by the invoice to Vildmark i Värmland within the specified time. When using online booking no extra fee is added to your booking, otherwise you pay an additional fee of SEK 150. Online booking for activities can be made up until 4 days prior to arrival. 

Payment

You can choose to pay by invoice to Vildmark i Värmlands account or by credit card.

1a) 
Payment by invoice - After reservation occurred to Vildmark i Värmland, a registration fee at 20% of the total price is to be paid within 10 days after booking. Always-state booking number when paying. The booking is contracted when Vildmark i Värmland has received the deposit. Remaining amount is to be paid within 30 days prior to arrival. When final payment is completed the guest is granted access to the travel documents for the desired arrangement. The guest pays to Vildmark i Värmlands bank account. If the booking is made within 30 days of desired arrival date the full amount is charged at once.


1b) 
Payment by credit card - The booking is contracted when the payment is completed, given that the booking fulfils the particular conditions for respective product. Otherwise the guest is contacted so that it can be corrected for the guest to receive the travel documents. Payment can be engaged via credit card (VISA or MasterCard). 

1c) 
We charge you the full amount immediately when you purchase a gift card.

Cancellation

Cancellation is to be made by the guest to Vildmark i Värmlands office, via phone at 0560-140 40 (if the office isn't open, leave a message to the answering machine), via fax at 0560-130 68, or via e-mail at info@ vildmark.se

When cancelling 31 days prior to arrival or earlier a handling charge of 150 SEK/adult and 75 SEK/child is debited.

When cancelling between 30 and 15 days prior to arrival, the expedition cost and an additional 15% of the bookings total are debited.

When cancelling within 14 days to 72 hours before arrival, the expedition cost and an additional 50% of the bookings total are debited.

If cancelled within 72 hours before arrival, the full amount is charged.

Booking alteration

Modification of date is considered a cancellation and will be treated as one. Please note that if a cancellation insurance has been signed in connection with the booking, one change of dates within the current season can be made without additional fees if this is done by the guest at or before 15 days prior to arrival, in subject to availability. Other alterations of the reservation such as adding people or products can be done (if such a service is available). Contact Vildmark i Värmland via e-mail or phone.

When booking, a personal cancellation insurance can be signed if booking an activity resp. a common cancellation insurance if booking an accomodation. This will protect the guest from cancellation fees if an ativity is cancelled due to one of the following reasons: 

a) Severe disease, accident or case of death that affect the guest, a close relative to the guest, or if the person travelling with the guest has cancelled due to one of the reasons given above. 
b) Other unpredictable incident that affects the guest of such magnitude that the guest could not attend the reserved event, such as a fire accident in the home.

The guest may either receive the full amount paid back minus the handling charge (150 SEK/adult & 75 SEK/child) and the cancellation insurance cost (160 SEK/adult & 80 SEK/child), or the proposition of rendering the same or similar journey with Vildmark i Värmland at another given time (the next season at the latest, however this does not imply on single travellers that is part of a group).

Certificate from doctor or Insurance Company has to be presented within 10 days after the cancellation was made. The certificate has to indicate why the guest should not attend the booked journey.

Guest´s responsibility

1) General
Being able to receive important messages at the phone number or e-mail address provided when making the reservation. Check the confirmation invoice to assure that it contains the correct information. Errors shall be pointed out promptly. The guest will inform his/her fellow travellers about what has been booked and the conditions for the event. Please have an insurance that would cover any possible damage that can occur to the guests privately owned equipment if it for some reason is transported by Vildmark i Värmlands vehicles.


2) At events in the nature (timber rafting, canoeing, et cetera)
The guest should be prepared with appropriate clothing for outdoor activities and he/she should approach on-water activities with caution, at all times. All adults in the group have to be able to swim.

The guest is responsible for rented equipment to be returned on time, intact and clean, at the final destination specified by Vildmark i Värmland. Lost goods/equipment will have to be paid with the replacement cost for the item. The guest shall always report arisen damages and pay the repair cost.

At the start of the journey, the guest will be asked to sign a contract where he/she states that they have agreed to perform the activity and that they understand the concepts of the right of public access to nature, risks and personal responsibility, and that they have made the assessment to be able to conduct the activity on the basis of the information given. 
The guest commits to a penalty of 2000 SEK that goes directly to the affected landowner, if he/she starts a fire during a fire ban, or if he/she throws disposable garbage in nature.

For timber rafting the following applies: Vildmark i Värmland demands that at least two adults accompany each raft. The guest implements the timber-rafting journey on their own and, naturally, with his/her fellow travellers, therefore at least one additional adult is required. If the guests cancel the timber rafting journey at a place other than where agreed with Vildmark i Värmland, the guest will be charged 3000 SEK/timberraft, because of the extra work and transportation of persons, equipment and logs that Vildmark i Värmland has to execute.

For canoeing the following applies: Children 15 years and younger are required to be accompanied by an adult. For white-water you have to be at least 18 years old, able to swim, have good canoeing experience and be two adults per canoe. The guest is debited if the arrangement is cancelled at location other than agreed with Vildmark i Värmland.

3) At accommodation
Please read the special conditions for accommodation which is valid when booking a cottage at Klarälven Camping. However if you book an arrangement where a cottage is included in the package. These conditions applies for arrangement.

Organizers responsibility

When the full payment for the timber rafting/canoeing arrangements has been received, Vildmark i Värmland will provide the guest with travel documents about the journey.

Vildmark i Värmland sees to it that for all arrangements in the nature, you will have had a proper briefing before starting. The briefing will help the guest achieve greater knowledge in the event he is attending, for example how to build a raft, how to canoe properly, safety, right of public access to nature, etc.

Vildmark i Värmland provides life jackets if you are going timber rafting or canoeing.

During an event, Vildmark i Värmland will provide advice and assistance concerning the raft and its construction rsp. the canoe, so that the guest is able to fulfil the timber rafting/canoeing to final destination to no additional cost.

All arrangements located in a natural environment are exposed for prevailing weather conditions. Because of thaw and rain, spring time often leads to higher water levels in the watercourses where Vildmark i Värmlands activities are located. At the dry summer season the opposite may occur. All watercourses are regulated, meaning the human factor can also play its role. Vildmark i Värmland reserve the rights to alter an arrangement due to external factors we can't control.

Consumer complaints

Any eventual complaints about the arrangement have to be presented immediately by the guest to Vildmark i Värmlands office by phone 0560-140 40 or to any instructor working for Vildmark i Värmland. It is important that the guest communicates these complaints so that Vildmark i Värmland has the opportunity to solve the issue as soon as possible. If the guest has failed to express his/her complaint we cannot offer compensation. If the guest still isn't pleased with the solution or the compensation provided, a written complaint is to be sent to Vildmark i Värmland within 14 days after the arrangement has ended. If the guest and Vildmark i Värmland disagrees, the guest can turn to the National Board for Consumer Complaints (ARN), whose decision Vildmark i Värmland will yield.

Personal data act

When paying for the arrangement to Vildmark i Värmland the guest agrees to that all personal data may be used for internal administration purposes by Vildmark i Värmland. Vildmark i Värmland will take all necessary measurements to assure that the personal data of the guest is treated safely.

Force Majeure

Both parties have the rights to withdraw from the arrangement if it can not be executed due to war, natural disasters, labour disputes, major disruption of water or energy supply, outbreak of fire or any other similar major event that precludes the journey from being completed. Events that the organizer cannot foresee or influence when the agreement was made. During these circumstances the organizer is not obliged to pay any indemnity fees or other penalties.

Other

At conference and group orders, special booking conditions will be applied. For more information please contact Vildmark i Värmland. 

Contractual and legal relationship between guest and Vildmark in Värmland is solely based on Swedish law.

We wish you a pleasant natural experience.