Travel conditions for groups

As group we define a club, organisation or company consisting of at least 10 and at most 50 persons. For groups larger than 50 persons or fewer than 10 persons, please ask for a special offer.

The booking must be made by a qualified person that must be at least 18 years of age, hereafter called the contact person. The contact person must book the activity in the name of the company, club or school he/she is representing, and to provide Vildmark i Värmland with the correct contact details and billing adress. The contact person is responsible for reviewing the confirmation and invoice, and for  immediately pointing out any possible errors. The contact person is responsible for the group’s orders and bookings and represents the group including when in place during the stay with Vildmark i Värmland (if the contact person doesn’t participate in the activity himself/herself, the name and mobile phonenumber of another participant must be registered as additional contact when booking).

For groups, there is a minimum of five people/timer raft, of which at least two adults. If there is no timber raft tour included, there must be at least one responsible adult per 10 children.

Cancellation is to be made by the contact person to Vildmark i Värmland’s office, by phone at: 0046-560-140 40 (if the office isn’t open, leave a message on the answering machine) or via e-mail at: info@vildmark.se

When cancelling 31 days prior to arrival or earlier, the deposit, which is 20 % of the total price, is charged. When cancelling between 30 and 15 days prior to arrival, 50% of the booking total price is charged. When cancelling within 14 days before arrival, the full amount is charged.

If single persons within a group wish to cancel the booking, the same rules apply as above, as long as the group still consists of 10 or 20 persons (depending on the type of group) without this person. Please note that the price per person can change after cancelling for single persons as the group price is based on a certain number of participants.

Modification of date is considered a cancellation and will be treated as such. Other alterations of the reservation such as adding people or products can be made (if such a service is available). Contact Vildmark i Värmland via e-mail or phone.

1) General

The contact person must be able to receive important messages at the phone number or e-mail address given when making the reservation.

The contact person must check the confirmation and invoice to ensure that it contains the correct information. Errors must be pointed out promptly.

The contact person will inform his/her fellow travellers about what has been booked and the conditions for the event.

The contact person will provide Vildmark i Värmland with name and mobile phone number for all responsible/adult participants as well as a list of all other participants with name and date of birth at least 15 days before arrival.

The contact person is responsible for the group, especially the underage persons, during the stay/activity with Vildmark i Värmland.

All participants in the group must have insurance that will cover any possible damage that can occur to the guests’ privately owned equipment if it ia for some reason transported by Vildmark i Värmland’s vehicles.

2) Outdoor activities (timber rafting, canoeing etc.)
The group should be prepared with appropriate clothing for outdoor activities and should approach on-water activities with caution at all times. All adults in the group must be able to swim.

The contact person is responsible for rented equipment to be returned on time, intact and clean, at the final destination specified by Vildmark i Värmland. Lost goods/equipment will have to be paid with the replacement cost for the item. The contact person shall always report damages arising and pay the repair cost.

At the start of the journey, the contact person will be asked to sign a contract where he/she states that they have agreed to perform the activity and that they understand the concepts of the right of public access to nature, risks and personal responsibility, and that they have made the assessment to be able to conduct the activity on the basis of the information given. The contact person can, for example, be liable for damages, fines or imprisonment if a fire is spread out of control, if a fire is made during a fire ban or if garbage is left on the ground.

For timber rafting the following applies: Vildmark i Värmland demands that at least two adults accompany each raft. The group does the timber rafting journey on their own. If the group discontinues the timber rafting journey at a place other than where agreed with Vildmark i Värmland, the group will be charged 5000 SEK per timber raft, due to the extra work and transportation of persons, equipment and logs that Vildmark i Värmland has to arrange.

For canoeing the following applies: Children 15 years and younger are required to be accompanied by an adult. The group will be charged if the activity is terminated at any other location than agreed with Vildmark i Värmland.

3) At accommodation
Groups must treat the accommodation well and follow the general rules and instructions given by the staff. The contact person is responsible for any damage that occurs to the property and its furniture if any member of the group or another person, that was given access to the accomodation by the group, has been careless. In the cottage/room no unauthorised people are allowed to stay, only the number of people that were notified when booking.

Smoking is prohibited in all cottages, rooms and other buildings. Violation of this rule leads to a fine of SEK 1000/cottage.

The group members bring their own bed linen if this hasn’t been rented when booking.

The group is not allowed to install their own music system or other equipment that might disturb other guests in the accomodation or close to it without the permission of Vildmark i Värmland.

The group must clean the cottage/room if no cleaning services have been booked the day before arrival at the latest. Any missed or insufficient cleaning will incur a cost of SEK 1000 per cottage.

All keys to a rented cottage/room are to be returned on departure. Lost keys will incur a cost of SEK 600.

Between 22.30 and 06.30 the guest is to observe the utmost care and silence, due to other guests being in the area. If complaints about disorder are filed from other guests to Vildmark i Värmland, we have the right to execute an immediate eviction of the guest if a correction is not made immediately when ordered to. No refund is available for any remaining period of residence in this case.

Any possible complaints about the arrangement must be presented immediately by the guest to Vildmark i Värmland’s office by phone +46560-140 40 or to any instructor working for Vildmark i Värmland. It is important that the guest communicates these complaints so that Vildmark i Värmland has the opportunity to solve the issue as soon as possible. If the guest has failed to express his/her complaint, we cannot offer compensation. If the guest still isn’t pleased with the solution or the compensation provided, a written complaint is to be sent to Vildmark i Värmland within 14 days after the arrangement has ended. If the guest and Vildmark i Värmland disagrees, the guest can turn to the National Board for Consumer Complaints (ARN), whose decision Vildmark i Värmland will comply with.

Both parties have the right to withdraw from the arrangement if it can not be fulfilled due to war, natural disasters, labour disputes, major disruption of water or energy supply, outbreak of fire, flood or any other similar major event that precludes the journey from being completed. Events that the organizer cannot foresee or influence when the agreement was made. In these circumstances, the organizer is not obliged to pay any indemnity fees or other penalties.